Registration opens 30 minutes before your session. Please note that all sessions start on time.

We recommend wearing long pants, socks, and layered clothing to stay warm in the sub-zero temperatures. Complimentary jackets and boots are available with your ticket, and gloves and earmuffs are available for purchase on-site if needed. Feel free to wear your own winter gear if you prefer!

Yes, a limited number of lockers will be available on a first-come, first-served basis for a small fee.

Strollers are not allowed inside Ice Magic, but a designated stroller parking area will be provided in the public space.

No, outside food and drinks are not allowed, but a café is available on-site for snacks and beverages.

Yes, restrooms are conveniently located within the Ice Magic premises for visitor use.

Yes, definitely. But you are strongly advised to purchase a ticket online to secure your slot.

Unfortunately we do not offer refunds or exchanges on purchased tickets. Please review your order carefully before completing the transaction.

Late arrivals may still enter Ice Magic, but session times cannot be extended, and missed activities will not be refunded.